At The Thread Line, we prioritize customer satisfaction and are committed to providing high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

Refunds are applicable under the following conditions:

1. Damaged or Defective Products:
   If the product arrives damaged or defective, please contact us within 7 days of receiving the item.
2. Incorrect Item Received:
   If you receive a product that is different from your order, we will replace or refund it after verification.

Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized products.
• Products that have been used, worn, or washed.
• Items purchased on sale or during promotional offers (unless damaged or defective).

Refund Process

1. Initiate a Request:
   To request a refund, email us at [Insert Email Address] with the following details:

   • Order number.
   • Reason for the refund.
   • Photos of the product (if damaged or incorrect).

2. Product Inspection:
   Once we receive your request, we may ask you to return the product for inspection.

   • Items must be returned in their original packaging, along with the receipt or proof of purchase.

3. Approval:
   After verifying the returned item, we will notify you about the status of your refund.

Refund Timeline

Approved refunds will be processed within 5-10 business days. The amount will be credited to the original payment method used during the purchase. Please note that processing times may vary depending on your bank or payment provider.

Exchanges

If you wish to exchange an item instead of a refund, we are happy to assist. Exchanges are subject to product availability.

Shipping Costs

• If the return is due to our error (e.g., incorrect or defective item), we will cover the shipping costs.
• For other returns, the customer is responsible for shipping costs.

Contact Us

For any questions or concerns regarding refunds or returns, please contact us at:

• Email:[email protected]